http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 FeedCreator 1.7.2 http://www.jouwnieuws.nl/Ben_jij_die_enthousiaste_Customer_Service_Representative%3F_%28ID_1642%29.html Ben jij die enthousiaste Customer Service Representative? Dan is deze baan geknipt voor jou!! Werklocatie: Tiel Functie-omschrijving: * In samenwerking met de Business Unit Manager verantwoordelijk voor de verkoop van organische zouten en derivaten. * Verantwoordelijk v ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html American Express is een internationale organisatie die zich wereldwijd richt op financiële dienstverlening. Naast diverse credit cards met verschillende functionaliteiten bieden we onze klanten uiteenlopende travel services. Met onze diensten bedienen we consumer en corporate clients. Werken bij American Express biedt interessante mogelijkheden. Zo krijgen alle nieuwe medewerkers trainingen en relevante cursussen. Als medewerker kun je rekenen op een uitdagende functie waar zelfstandigheid en verantwoordelijkheid kernbegrippen zijn. De resultaatgerichte mentaliteit draagt bij aan het succes van American Express. Customer Service Representative This a temporary job: from august until end of December 1. Purpose To contribute to a centre of excellence in CPS European customer servicing by handling of all in- and external customer enquiries in various languages by telephone, e-mail and fax in a friendly, efficient and effective way and administer all customer details in the appropriate systems. 2. Principal Accountabilities - Set-up and maintenance of new CPS Client accounts and Merchants including hierarchy and maintenance; - Handling customer and merchant enquiries; - First line support for technical merchant enquiries; - Train all new merchants on different on-line submission tools; - Exercise the highest level of tact and diplomacy in communicating the American Express policy to CPS customers; - Maintaining card member limits; - Support CPS Sales and Implementations Teams and Merchant Acquisition Teams; - Administer all information in the appropriate systems; - Following procedures; - Make sure knowledge about products en procedures is up-to-date; - Being responsible and flexible to occupancy; - Making sure service levels and key financial metrics are met. - Credit Control - AML Compliance Control 3. Daily Work - Maintain all customer and merchant details; - Quality checks on accuracy and timeliness, including dual control on set up tasks; - Daily reporting and contact with CPS customers, CPS merchants and CPS sales; - Credit Control: monitoring account exposure and initiate contact to overdue CPS Clients - Resolve unidentified payments; Reconciliation activities - Handling (e-)Mail and faxes; - Support the back office when required; - Advising customers and merchants on a product and service package; - Informing and advising sales on service package with existing customers, suppliers and prospects. - Daily Billings update - Filing - Register data in the in and out log database 4. Core Competencies - Being Accountable: Assuming full responsibility for the consequences of one's behaviour or decisions. Following through on commitments to clients, demonstrating reliability and dependability, keeping the service promise; - Adaptability: Handling day-to-day work challenges confidently. Being willing and able to adjust to multiple tasks and demands, shifting priorities, ambiguity and rapid change; - Resilience Teamwork: Striving for win/win solutions, co-operating with co-workers to achieve goals, providing support and encouragement to co-workers, bringing substantive conflicts and disagreement into the open and attempting to resolve them collaboratively; - Job & Business Knowledge: Having specific knowledge of one's own job and about policies and procedures; - Meeting and exceeding customer expectations: Maintaining customer/client expectations as minimum standards to be surpassed, considering customer requirements before making decisions and taking actions, serves customers promptly and efficiently. - Communicates effectively: Communicates clearly and confidently. Influences others in a way that results in acceptance and agreement. Listens actively, while shaping conversations to ensure focus and understanding. Adapts communication style and medium to suit the situation and the audience. 5. Other competencies - Accuracy; - Fluency (verbal and written) in German (native), English and preferably Dutch, French, Spanish or Swedish; - Strong communication skills and ability to relate to different customers; - Analytical and financial skills; - PC literate 6. Contacts - Sales; - Implementation teams - Local and international operational departments. - Clients - Merchants - Banks and other financial institutions If you are interested in applying for this job, please send or e-mail in English your Curriculum Vitae and accompanying letter to aexp5@adver.nl and include following subjectnumber: 1, job code 002807 http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html American Express is een internationale organisatie die zich wereldwijd richt op financiële dienstverlening. Naast diverse credit cards met verschillende functionaliteiten bieden we onze klanten uiteenlopende travel services. Met onze diensten bedienen we consumer en corporate clients. Werken bij American Express biedt interessante mogelijkheden. Zo krijgen alle nieuwe medewerkers trainingen en relevante cursussen. Als medewerker kun je rekenen op een uitdagende functie waar zelfstandigheid en verantwoordelijkheid kernbegrippen zijn. De resultaatgerichte mentaliteit draagt bij aan het succes van American Express. Customer Service Representative This a temporary job: from august until end of December 1. Purpose To contribute to a centre of excellence in CPS European customer servicing by handling of all in- and external customer enquiries in various languages by telephone, e-mail and fax in a friendly, efficient and effective way and administer all customer details in the appropriate systems. 2. Principal Accountabilities - Set-up and maintenance of new CPS Client accounts and Merchants including hierarchy and maintenance; - Handling customer and merchant enquiries; - First line support for technical merchant enquiries; - Train all new merchants on different on-line submission tools; - Exercise the highest level of tact and diplomacy in communicating the American Express policy to CPS customers; - Maintaining card member limits; - Support CPS Sales and Implementations Teams and Merchant Acquisition Teams; - Administer all information in the appropriate systems; - Following procedures; - Make sure knowledge about products en procedures is up-to-date; - Being responsible and flexible to occupancy; - Making sure service levels and key financial metrics are met. - Credit Control - AML Compliance Control 3. Daily Work - Maintain all customer and merchant details; - Quality checks on accuracy and timeliness, including dual control on set up tasks; - Daily reporting and contact with CPS customers, CPS merchants and CPS sales; - Credit Control: monitoring account exposure and initiate contact to overdue CPS Clients - Resolve unidentified payments; Reconciliation activities - Handling (e-)Mail and faxes; - Support the back office when required; - Advising customers and merchants on a product and service package; - Informing and advising sales on service package with existing customers, suppliers and prospects. - Daily Billings update - Filing - Register data in the in and out log database 4. Core Competencies - Being Accountable: Assuming full responsibility for the consequences of one's behaviour or decisions. Following through on commitments to clients, demonstrating reliability and dependability, keeping the service promise; - Adaptability: Handling day-to-day work challenges confidently. Being willing and able to adjust to multiple tasks and demands, shifting priorities, ambiguity and rapid change; - Resilience Teamwork: Striving for win/win solutions, co-operating with co-workers to achieve goals, providing support and encouragement to co-workers, bringing substantive conflicts and disagreement into the open and attempting to resolve them collaboratively; - Job & Business Knowledge: Having specific knowledge of one's own job and about policies and procedures; - Meeting and exceeding customer expectations: Maintaining customer/client expectations as minimum standards to be surpassed, considering customer requirements before making decisions and taking actions, serves customers promptly and efficiently. - Communicates effectively: Communicates clearly and confidently. Influences others in a way that results in acceptance and agreement. Listens actively, while shaping conversations to ensure focus and understanding. Adapts communication style and medium to suit the situation and the audience. 5. Other competencies - Accuracy; - Fluency (verbal and written) in German (native), English and preferably Dutch, French, Spanish or Swedish; - Strong communication skills and ability to relate to different customers; - Analytical and financial skills; - PC literate 6. Contacts - Sales; - Implementation teams - Local and international operational departments. - Clients - Merchants - Banks and other financial institutions If you are interested in applying for this job, please send or e-mail in English your Curriculum Vitae and accompanying letter to aexp5@adver.nl and include following subjectnumber: 1, job code 002807 http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html Functie-inhoud Voor een transportonderneming in Spijkenisse zijn wij op zoek naar een Customer Service Representative Taken: je verzorgt alle b... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html American Express is een internationale organisatie die zich wereldwijd richt op financiële dienstverlening. Naast diverse credit cards met verschillende functionaliteiten bieden we onze klanten uiteenlopende travel services. Met onze diensten bedienen we consumer en corporate clients. Werken bij American Express biedt interessante mogelijkheden. Zo krijgen alle nieuwe medewerkers trainingen en relevante cursussen. Als medewerker kun je rekenen op een uitdagende functie waar zelfstandigheid en verantwoordelijkheid kernbegrippen zijn. De resultaatgerichte mentaliteit draagt bij aan het succes van American Express. Customer Service Representative This a temporary job: from august until end of December 1. Purpose To contribute to a centre of excellence in CPS European customer servicing by handling of all in- and external customer enquiries in various languages by telephone, e-mail and fax in a friendly, efficient and effective way and administer all customer details in the appropriate systems. 2. Principal Accountabilities - Set-up and maintenance of new CPS Client accounts and Merchants including hierarchy and maintenance; - Handling customer and merchant enquiries; - First line support for technical merchant enquiries; - Train all new merchants on different on-line submission tools; - Exercise the highest level of tact and diplomacy in communicating the American Express policy to CPS customers; - Maintaining card member limits; - Support CPS Sales and Implementations Teams and Merchant Acquisition Teams; - Administer all information in the appropriate systems; - Following procedures; - Make sure knowledge about products en procedures is up-to-date; - Being responsible and flexible to occupancy; - Making sure service levels and key financial metrics are met. - Credit Control - AML Compliance Control 3. Daily Work - Maintain all customer and merchant details; - Quality checks on accuracy and timeliness, including dual control on set up tasks; - Daily reporting and contact with CPS customers, CPS merchants and CPS sales; - Credit Control: monitoring account exposure and initiate contact to overdue CPS Clients - Resolve unidentified payments; Reconciliation activities - Handling (e-)Mail and faxes; - Support the back office when required; - Advising customers and merchants on a product and service package; - Informing and advising sales on service package with existing customers, suppliers and prospects. - Daily Billings update - Filing - Register data in the in and out log database 4. Core Competencies - Being Accountable: Assuming full responsibility for the consequences of one's behaviour or decisions. Following through on commitments to clients, demonstrating reliability and dependability, keeping the service promise; - Adaptability: Handling day-to-day work challenges confidently. Being willing and able to adjust to multiple tasks and demands, shifting priorities, ambiguity and rapid change; - Resilience Teamwork: Striving for win/win solutions, co-operating with co-workers to achieve goals, providing support and encouragement to co-workers, bringing substantive conflicts and disagreement into the open and attempting to resolve them collaboratively; - Job & Business Knowledge: Having specific knowledge of one's own job and about policies and procedures; - Meeting and exceeding customer expectations: Maintaining customer/client expectations as minimum standards to be surpassed, considering customer requirements before making decisions and taking actions, serves customers promptly and efficiently. - Communicates effectively: Communicates clearly and confidently. Influences others in a way that results in acceptance and agreement. Listens actively, while shaping conversations to ensure focus and understanding. Adapts communication style and medium to suit the situation and the audience. 5. Other competencies - Accuracy; - Fluency (verbal and written) in German (native), English and preferably Dutch, French, Spanish or Swedish; - Strong communication skills and ability to relate to different customers; - Analytical and financial skills; - PC literate 6. Contacts - Sales; - Implementation teams - Local and international operational departments. - Clients - Merchants - Banks and other financial institutions If you are interested in applying for this job, please send or e-mail in English your Curriculum Vitae and accompanying letter to aexp1@adver.nl and include following subjectnumber: 1, job code 002807 http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html Page Personnel: Rotterdam --- Onze opdrachtgever is een Braziliaans bedrijf wel binnen korte termijn haar eerste vestiging in Nederland gaat openen. Deze eerste vestiging zal in Rotterdam gesitueerd zijn : Customer Service Representative Functiebeschrijving H ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html Page Personnel: Rotterdam --- Onze opdrachtgever is een Braziliaans bedrijf wel binnen korte termijn haar eerste vestiging in Nederland gaat openen. Deze eerste vestiging zal in Rotterdam gesitueerd zijn : Customer Service Representative Functiebeschrijving H ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html Organisatie Onze opdrachtgever is een Braziliaans bedrijf wel binnen korte termijn haar eerste vestiging in Nederland gaat openen. Deze eerste vestiging zal in Rotterdam gesitueerd zijn : Customer Service Representative Functiebeschrijving Het zelfstandig afhandelen van telefoonverkee ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html Organisatie Het bedrijf is een Amerikaanse verzekeraar met vestigingen in 50 landen, genoteerd aan de New York Stock Exchange. In Rotterdam staat het hoofdkantoor van de Benelux. Op dit kantoor wordt er gezocht naar een Customer Service Representative die de Franse en Engelse taal goed beheerst omdat je regelmatig c ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html American Express is een internationale organisatie die zich wereldwijd richt op financiële dienstverlening. Naast diverse credit cards met verschillende functionaliteiten bieden we onze klanten uiteenlopende travel services. Met onze diensten bedienen we consumer en corporate clients. Werken bij American Express biedt interessante mogelijkheden. Zo krijgen alle nieuwe medewerkers trainingen en relevante cursussen. Als medewerker kun je rekenen op een uitdagende functie waar zelfstandigheid en verantwoordelijkheid kernbegrippen zijn. De resultaatgerichte mentaliteit draagt bij aan het succes van American Express. Customer Service Representative This a temporary job: from august until end of December 1. Purpose To contribute to a centre of excellence in CPS European customer servicing by handling of all in- and external customer enquiries in various languages by telephone, e-mail and fax in a friendly, efficient and effective way and administer all customer details in the appropriate systems. 2. Principal Accountabilities - Set-up and maintenance of new CPS Client accounts and Merchants including hierarchy and maintenance; - Handling customer and merchant enquiries; - First line support for technical merchant enquiries; - Train all new merchants on different on-line submission tools; - Exercise the highest level of tact and diplomacy in communicating the American Express policy to CPS customers; - Maintaining card member limits; - Support CPS Sales and Implementations Teams and Merchant Acquisition Teams; - Administer all information in the appropriate systems; - Following procedures; - Make sure knowledge about products en procedures is up-to-date; - Being responsible and flexible to occupancy; - Making sure service levels and key financial metrics are met. - Credit Control - AML Compliance Control 3. Daily Work - Maintain all customer and merchant details; - Quality checks on accuracy and timeliness, including dual control on set up tasks; - Daily reporting and contact with CPS customers, CPS merchants and CPS sales; - Credit Control: monitoring account exposure and initiate contact to overdue CPS Clients - Resolve unidentified payments; Reconciliation activities - Handling (e-)Mail and faxes; - Support the back office when required; - Advising customers and merchants on a product and service package; - Informing and advising sales on service package with existing customers, suppliers and prospects. - Daily Billings update - Filing - Register data in the in and out log database 4. Core Competencies - Being Accountable: Assuming full responsibility for the consequences of one's behaviour or decisions. Following through on commitments to clients, demonstrating reliability and dependability, keeping the service promise; - Adaptability: Handling day-to-day work challenges confidently. Being willing and able to adjust to multiple tasks and demands, shifting priorities, ambiguity and rapid change; - Resilience Teamwork: Striving for win/win solutions, co-operating with co-workers to achieve goals, providing support and encouragement to co-workers, bringing substantive conflicts and disagreement into the open and attempting to resolve them collaboratively; - Job & Business Knowledge: Having specific knowledge of one's own job and about policies and procedures; - Meeting and exceeding customer expectations: Maintaining customer/client expectations as minimum standards to be surpassed, considering customer requirements before making decisions and taking actions, serves customers promptly and efficiently. - Communicates effectively: Communicates clearly and confidently. Influences others in a way that results in acceptance and agreement. Listens actively, while shaping conversations to ensure focus and understanding. Adapts communication style and medium to suit the situation and the audience. 5. Other competencies - Accuracy; - Fluency (verbal and written) in German, English and preferably Dutch, French, Spanish or Swedish; - Strong communication skills and ability to relate to different customers; - Analytical and financial skills; - PC literate 6. Contacts - Sales; - Implementation teams - Local and international operational departments. - Clients - Merchants - Banks and other financial institutions If you are interested in applying for this job, please send or e-mail in English your Curriculum Vitae and accompanying letter to aexp1@adver.nl and include following subjectnumber: 1, job code 002807 http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html Organisatie Voor een internationale organisatie in Capelle aan den IJssel zijn wij met grote spoed op zoek naar Customer Service Represenative. Functiebeschrijving Als medewerker binnen het team van Customer Service is de Customer Service Representative verantwoordelijk voor het ondersteunen van de ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html Organisatie Voor een internationale organisatie in Capelle aan den IJssel zijn wij met grote spoed op zoek naar Customer Service Represenative. Functiebeschrijving Als medewerker binnen het team van Customer Service is de Customer Service Representative verantwoordelijk voor het ondersteunen van de ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html American Express is een internationale organisatie die zich wereldwijd richt op financiële dienstverlening. Naast diverse credit cards met verschillende functionaliteiten bieden we onze klanten uiteenlopende travel services. Met onze diensten bedienen we consumer en corporate clients. Werken bij American Express biedt interessante mogelijkheden. Zo krijgen alle nieuwe medewerkers trainingen en relevante cursussen. Als medewerker kun je rekenen op een uitdagende functie waar zelfstandigheid en verantwoordelijkheid kernbegrippen zijn. De resultaatgerichte mentaliteit draagt bij aan het succes van American Express. Customer Service Representative This a temporary job: from august until end of December 1. Purpose To contribute to a centre of excellence in CPS European customer servicing by handling of all in- and external customer enquiries in various languages by telephone, e-mail and fax in a friendly, efficient and effective way and administer all customer details in the appropriate systems. 2. Principal Accountabilities - Set-up and maintenance of new CPS Client accounts and Merchants including hierarchy and maintenance; - Handling customer and merchant enquiries; - First line support for technical merchant enquiries; - Train all new merchants on different on-line submission tools; - Exercise the highest level of tact and diplomacy in communicating the American Express policy to CPS customers; - Maintaining card member limits; - Support CPS Sales and Implementations Teams and Merchant Acquisition Teams; - Administer all information in the appropriate systems; - Following procedures; - Make sure knowledge about products en procedures is up-to-date; - Being responsible and flexible to occupancy; - Making sure service levels and key financial metrics are met. - Credit Control - AML Compliance Control 3. Daily Work - Maintain all customer and merchant details; - Quality checks on accuracy and timeliness, including dual control on set up tasks; - Daily reporting and contact with CPS customers, CPS merchants and CPS sales; - Credit Control: monitoring account exposure and initiate contact to overdue CPS Clients - Resolve unidentified payments; Reconciliation activities - Handling (e-)Mail and faxes; - Support the back office when required; - Advising customers and merchants on a product and service package; - Informing and advising sales on service package with existing customers, suppliers and prospects. - Daily Billings update - Filing - Register data in the in and out log database 4. Core Competencies - Being Accountable: Assuming full responsibility for the consequences of one's behaviour or decisions. Following through on commitments to clients, demonstrating reliability and dependability, keeping the service promise; - Adaptability: Handling day-to-day work challenges confidently. Being willing and able to adjust to multiple tasks and demands, shifting priorities, ambiguity and rapid change; - Resilience Teamwork: Striving for win/win solutions, co-operating with co-workers to achieve goals, providing support and encouragement to co-workers, bringing substantive conflicts and disagreement into the open and attempting to resolve them collaboratively; - Job & Business Knowledge: Having specific knowledge of one's own job and about policies and procedures; - Meeting and exceeding customer expectations: Maintaining customer/client expectations as minimum standards to be surpassed, considering customer requirements before making decisions and taking actions, serves customers promptly and efficiently. - Communicates effectively: Communicates clearly and confidently. Influences others in a way that results in acceptance and agreement. Listens actively, while shaping conversations to ensure focus and understanding. Adapts communication style and medium to suit the situation and the audience. 5. Other competencies - Accuracy; - Fluency (verbal and written) in German (native), English and preferably Dutch; - Strong communication skills and ability to relate to different customers; - Analytical and financial skills; - PC literate 6. Contacts - Sales; - Implementation teams - Local and international operational departments. - Clients - Merchants - Banks and other financial institutions If you are interested in applying for this job, please send or e-mail in English your Curriculum Vitae and accompanying letter to aexp1@adver.nl and include following subjectnumber: 1, job code 002807 http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html American Express is een internationale organisatie die zich wereldwijd richt op financiële dienstverlening. Naast diverse credit cards met verschillende functionaliteiten bieden we onze klanten uiteenlopende travel services. Met onze diensten bedienen we consumer en corporate clients. Werken bij American Express biedt interessante mogelijkheden. Zo krijgen alle nieuwe medewerkers trainingen en relevante cursussen. Als medewerker kun je rekenen op een uitdagende functie waar zelfstandigheid en verantwoordelijkheid kernbegrippen zijn. De resultaatgerichte mentaliteit draagt bij aan het succes van American Express. Customer Service Representative This a temporary job: from august until end of December 1. Purpose To contribute to a centre of excellence in CPS European customer servicing by handling of all in- and external customer enquiries in various languages by telephone, e-mail and fax in a friendly, efficient and effective way and administer all customer details in the appropriate systems. 2. Principal Accountabilities - Set-up and maintenance of new CPS Client accounts and Merchants including hierarchy and maintenance; - Handling customer and merchant enquiries; - First line support for technical merchant enquiries; - Train all new merchants on different on-line submission tools; - Exercise the highest level of tact and diplomacy in communicating the American Express policy to CPS customers; - Maintaining card member limits; - Support CPS Sales and Implementations Teams and Merchant Acquisition Teams; - Administer all information in the appropriate systems; - Following procedures; - Make sure knowledge about products en procedures is up-to-date; - Being responsible and flexible to occupancy; - Making sure service levels and key financial metrics are met. - Credit Control - AML Compliance Control 3. Daily Work - Maintain all customer and merchant details; - Quality checks on accuracy and timeliness, including dual control on set up tasks; - Daily reporting and contact with CPS customers, CPS merchants and CPS sales; - Credit Control: monitoring account exposure and initiate contact to overdue CPS Clients - Resolve unidentified payments; Reconciliation activities - Handling (e-)Mail and faxes; - Support the back office when required; - Advising customers and merchants on a product and service package; - Informing and advising sales on service package with existing customers, suppliers and prospects. - Daily Billings update - Filing - Register data in the in and out log database 4. Core Competencies - Being Accountable: Assuming full responsibility for the consequences of one's behaviour or decisions. Following through on commitments to clients, demonstrating reliability and dependability, keeping the service promise; - Adaptability: Handling day-to-day work challenges confidently. Being willing and able to adjust to multiple tasks and demands, shifting priorities, ambiguity and rapid change; - Resilience Teamwork: Striving for win/win solutions, co-operating with co-workers to achieve goals, providing support and encouragement to co-workers, bringing substantive conflicts and disagreement into the open and attempting to resolve them collaboratively; - Job & Business Knowledge: Having specific knowledge of one's own job and about policies and procedures; - Meeting and exceeding customer expectations: Maintaining customer/client expectations as minimum standards to be surpassed, considering customer requirements before making decisions and taking actions, serves customers promptly and efficiently. - Communicates effectively: Communicates clearly and confidently. Influences others in a way that results in acceptance and agreement. Listens actively, while shaping conversations to ensure focus and understanding. Adapts communication style and medium to suit the situation and the audience. 5. Other competencies - Accuracy; - Fluency (verbal and written) in German (native), English and preferably Dutch; - Strong communication skills and ability to relate to different customers; - Analytical and financial skills; - PC literate 6. Contacts - Sales; - Implementation teams - Local and international operational departments. - Clients - Merchants - Banks and other financial institutions If you are interested in applying for this job, please send or e-mail in English your Curriculum Vitae and accompanying letter to aexp1@adver.nl and include following subjectnumber: 1, job code 002807 http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html American Express is een internationale organisatie die zich wereldwijd richt op financiële dienstverlening. Naast diverse credit cards met verschillende functionaliteiten bieden we onze klanten uiteenlopende travel services. Met onze diensten bedienen we consumer en corporate clients. Werken bij American Express biedt interessante mogelijkheden. Zo krijgen alle nieuwe medewerkers trainingen en relevante cursussen. Als medewerker kun je rekenen op een uitdagende functie waar zelfstandigheid en verantwoordelijkheid kernbegrippen zijn. De resultaatgerichte mentaliteit draagt bij aan het succes van American Express. Customer Service Representative This a temporary job: from august until end of December 1. Purpose To contribute to a centre of excellence in CPS European customer servicing by handling of all in- and external customer enquiries in various languages by telephone, e-mail and fax in a friendly, efficient and effective way and administer all customer details in the appropriate systems. 2. Principal Accountabilities - Set-up and maintenance of new CPS Client accounts and Merchants including hierarchy and maintenance; - Handling customer and merchant enquiries; - First line support for technical merchant enquiries; - Train all new merchants on different on-line submission tools; - Exercise the highest level of tact and diplomacy in communicating the American Express policy to CPS customers; - Maintaining card member limits; - Support CPS Sales and Implementations Teams and Merchant Acquisition Teams; - Administer all information in the appropriate systems; - Following procedures; - Make sure knowledge about products en procedures is up-to-date; - Being responsible and flexible to occupancy; - Making sure service levels and key financial metrics are met. - Credit Control - AML Compliance Control 3. Daily Work - Maintain all customer and merchant details; - Quality checks on accuracy and timeliness, including dual control on set up tasks; - Daily reporting and contact with CPS customers, CPS merchants and CPS sales; - Credit Control: monitoring account exposure and initiate contact to overdue CPS Clients - Resolve unidentified payments; Reconciliation activities - Handling (e-)Mail and faxes; - Support the back office when required; - Advising customers and merchants on a product and service package; - Informing and advising sales on service package with existing customers, suppliers and prospects. - Daily Billings update - Filing - Register data in the in and out log database 4. Core Competencies - Being Accountable: Assuming full responsibility for the consequences of one's behaviour or decisions. Following through on commitments to clients, demonstrating reliability and dependability, keeping the service promise; - Adaptability: Handling day-to-day work challenges confidently. Being willing and able to adjust to multiple tasks and demands, shifting priorities, ambiguity and rapid change; - Resilience Teamwork: Striving for win/win solutions, co-operating with co-workers to achieve goals, providing support and encouragement to co-workers, bringing substantive conflicts and disagreement into the open and attempting to resolve them collaboratively; - Job & Business Knowledge: Having specific knowledge of one's own job and about policies and procedures; - Meeting and exceeding customer expectations: Maintaining customer/client expectations as minimum standards to be surpassed, considering customer requirements before making decisions and taking actions, serves customers promptly and efficiently. - Communicates effectively: Communicates clearly and confidently. Influences others in a way that results in acceptance and agreement. Listens actively, while shaping conversations to ensure focus and understanding. Adapts communication style and medium to suit the situation and the audience. 5. Other competencies - Accuracy; - Fluency (verbal and written) in German (native), English and preferably Dutch; - Strong communication skills and ability to relate to different customers; - Analytical and financial skills; - PC literate 6. Contacts - Sales; - Implementation teams - Local and international operational departments. - Clients - Merchants - Banks and other financial institutions If you are interested in applying for this job, please send or e-mail in English your Curriculum Vitae and accompanying letter to aexp1@adver.nl and include following subjectnumber: 1, job code 002807 http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative_ENG%2FDUI%2FFRA_%28MLR%29.html Organisatie Een bedrijf in Rosmalen, goed te bereiken met het openbaar vervoer. Functiebeschrijving De customer service representative draagt zorg voor een correcte service van het bedrijf richting de klant. Hij/zij zorgt ervoor dat de geleverde diensten op een accurate, professionele manier worden ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html Functie-inhoud Voor een transportonderneming in Spijkenisse zijn wij op zoek naar een Customer Service Representative Taken: je verzorgt alle benodigde documenten voor transporten en stelt begeleidende documenten op je accepteert klantorders en verwerkt deze in het administratieve syst ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html Voor een Internationaal chemisch concern dat organische zouten produceert zoeken wij een Customer Service representative. U bent in samenwerking met de Business Unit Manager verantwoordelijk voor de verkoop van organische zouten en derivaten. Daarnaast bent u verantwoordelijk voor de correcte afhandeling van orders, het ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/ENGLISH_CUSTOMER_SERVICE_REPRESENTATIVE%26%2344%3B_PARTTIME_%26%2340%3BMLR%26%2341%3B_%26%2340%3B2266273%26%2345%3BJNT%26%2345%3BNL%26%2341%3B.html ENGLISH CUSTOMER SERVICE REPRESENTATIVE, PARTTIME (MLR) (2266273-JNT-NL)TomTom 450 employees offices in Amsterdam London and Boston (MA) is one of Eur... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100 http://www.jouwnieuws.nl/Customer_Service_Representative.html Voor een van onze klanten in de regio Amsterdam zij n wij opzoek naar Customer Service Representative's . In de functie draag je zorg voor een hoog tevredenheidsgehalte van de klanten. Je houdt je bezig met het analyseren van uiteenlopende vraagstukken m.b.t. het functioneren van dienst ... http://www.jouwnieuws.nl/ Sat, 20 Mar 2010 20:43:59 +0100