customer self service kpn Gerelateerde zoekopdrachten: customer service, customer relationship management, customer lifetime value, customer intimacy strategie, customer media, customer service manager, customer self service kpn, customer satisfaction, customer service charge,

Smart Self-Service Scales

Alles over Smart Self-Service Scales | rss feed | toevoegen | e-mail nieuwsalarm | Slashdot | 2008-08-18 12:20:01
Roland Piquepaille writes "German researchers have developed intelligent self-service scales for supermarkets, able to recognize fruit or vegetables placed on them (photo). The scales automatically recognize the item being weighed and ask the customer to choose between only those icons that are relevant, such as various kinds of tomatoes. The scales are equipped with a camera and an image evaluation algorithm that compares the image of the item on the scale with images stored in its database. Store managers can add items to the database. The scales are now being tested in about 300 supermarkets across Europe."Read more of this story at Slashdot.
http://rss.slashdot.org/~r/Slashdot/slashdot/~3/367977838/article.pl

Klanten vragen steeds meer om self-service

Alles over Klanten vragen steeds meer om self-service | rss feed | toevoegen | e-mail nieuwsalarm | MarketingFacts.nl | 2007-06-26 08:22:32
Vanmiddag ben ik samen met Ton Wesseling (SNS Bank) en Astrid Smedema (Q-go) één van de sprekers tijdens het Q-go event Customer Power, How to deal with it? Klanten regelen steeds meer zelf via het internet en doen bij voorkeur zaken met bedrijven die self-service aanbiedt. Dit blijkt o.a. uit een onderzoek van BuzzBack Market Research in opdracht van NCR Corporation. Maar liefst 77 procent van de 633 ondervraagde Amerikaanse en Canadese consumenten zegt liever zaken te doen met bedrijven die self-service aanbieden via internet, mobiele telefoons, PDA's of self-service kiosks. Dit geldt vooral voor zaken als vernieuwen rijbewijs of autopapieren (76%), controleren van status bestelde items (71%), aankoop vliegtickets (62%), het laten afdrukken van foto's (57%) en het bestellen van produkten als bloemen en boeken (54 procent).
http://feeds.feedburner.com/~r/MarketingFacts/~3/127975859/

Klanten vragen steeds meer om self-service

Alles over Klanten vragen steeds meer om self-service | rss feed | toevoegen | e-mail nieuwsalarm | MarketingFacts.nl | 2007-06-26 08:06:42
Vanmiddag ben ik samen met Ton Wesseling (SNS Bank) en Astrid Smedema (Q-go) één van de sprekers tijdens het Q-go event Customer Power, How to deal with it? Klanten regelen steeds meer zelf via het internet en doen bij voorkeur zaken met bedrijven die self-service aanbiedt. Dit blijkt o.a. uit een onderzoek van BuzzBack Market Research in opdracht van NCR Corporation. Maar liefst 77 procent van de 633 ondervraagde Amerikaanse en Canadese consumenten zegt liever zaken te doen met bedrijven die self-service aanbieden via internet, mobiele telefoons, PDA's of self-service kiosks. Dit geldt vooral voor zaken als vernieuwen rijbewijs of autopapieren (76%), controleren van status bestelde items (71%), aankoop vliegtickets (62%), het laten afdrukken van foto's (57%) en het bestellen van produkten als bloemen en boeken (54 procent).
http://feeds.feedburner.com/~r/MarketingFacts/~3/127973209/

Best And Worst Of Phone Self-Service Design, 2007

Alles over Best And Worst Of Phone Self-Service Design, 2007 | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2007-05-26 00:59:25
Forrester applied its Interactive Voice Response (IVR) Review methodology to the phone self-service experiences at 16 firms -- four of the largest credit card issuers, consumer electronics retailers, PC manufacturers, and wireless providers. None of the companies passed our evaluations, but JPMorgan Chase received the highest overall score. Despite the many flaws we found, we also found a number of best practices, such as essential content that went above and beyond users' needs from companies like Best Buy and Wal-Mart, easy-to-understand language from Dell, and consistently clear feedback from Cingular. To improve phone self-service experiences, customer experience professionals should evaluate IVRs from their users' perspective, improve problems like error handling and inefficient task flows, and conduct ethnographic research with actual users to understand how they can better support users' needs through the IVR alone and in combination with other channels.
http://www.forrester.com/go?docid=42352&src=RSS_TopicGroupFeed

TrueContext. BlackBerry: Self-service Business Applications with BlackBerry Map

Alles over TrueContext. BlackBerry: Self-service Business Applications with BlackBerry Map | rss feed | toevoegen | e-mail nieuwsalarm | BlackBerry Gebruikers Nederland Forum | 2007-05-10 00:09:57
Press ReleaseMay 9, 2007TrueContext Launches Pronto for BlackBerry: Self-service Business Applications with BlackBerry Map IntegrationInnovative mobile solution empowers non-technical users to try, customize and dep...
http://blackberry-nl.com/index.php/topic,1250.msg3544.html#msg3544

A Telco Designs For Multichannel And Improves Self-Service

Alles over A Telco Designs For Multichannel And Improves Self-Service | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-12-14 15:48:19
A wireless telecommunications company, in an effort to reduce the burden on its call center for basic transactions, provided a self-service site to customers. Initial deployments provided little return as customers abandoned the self-service functions and instead continued phoning the call center. The Web support team identified a core issue: The self-service experience was the same for all customer channels and customer types rather than being designed and personalized for the customer. Working closely with their marketing peers, the Web support team pushed forward to provide personalized experiences to end customers -- even identifying certain customers who preferred to conduct some self-service transactions via their mobile phones. Personalizing the Web site significantly reduced customer support costs as customers increasingly used the self-service channel.
http://www.forrester.com/go?docid=40869&src=RSS_TopicGroupFeed

Fast Food Self-Service Kiosks Coming, Silicon Lifeforms Taking Over World

Alles over Fast Food Self-Service Kiosks Coming, Silicon Lifeforms Taking Over World | rss feed | toevoegen | e-mail nieuwsalarm | Gizmodo | 2006-12-05 22:48:19
The conquest of the human race by robots marches on, and now the quaint phrase "do you want fries with that?" may be within the province of those cold, silicon-based lifeforms. Fast food giants McDonald's, Subway, Jack in the Box, Burger King, Taco Bell and Carl's Jr. are toying with the idea of self-service kiosks made by IBM and NCR that work just like the ubiquitous ATMs as well as those ticketing machines sprouting up at airports all over the world. It's starting. Three Jack in the Box restaurants in San Diego are testing the custom-made fast food ordering kiosks, and twelve Coffee Bean & Tea Leaf shops in Los Angeles will be the next to try them. Others are experimenting in small tests around the US. Hey, we don't mind if those machines begin to chant the mantra "To Serve Man," as long as it's not the title of a cookbook. – Charlie White Jack in the Box Orders Up Experimental Self-Serve Kiosks [San Diego Business Journal] Self-service coming to fast food [Dallas Morning News]
http://www.gizmodo.com/gadgets/gadgets/fast-food-selfservice-kiosks-coming-silicon-lifeforms-taking-over-world-219339.php

Freeside Self Service by kylelc23

Alles over Freeside Self Service by kylelc23 | rss feed | toevoegen | e-mail nieuwsalarm | GetAFreelancer.com New Projects | 2006-10-02 13:23:01
Hello, We currently use the Freeside Billing system (http://www.sisd.com/freeside/). We like Freeside allot, but the self-service (where customers are able to login and view account data) is not coded/done... (Budget: $30-100, Jobs: Perl/CGI)
http://www.getafreelancer.com/projects/vellekoop_94071.html

Aspect Is A Strong Performer In Premise-Based Speech Self-Service Platforms

Alles over Aspect Is A Strong Performer In Premise-Based Speech Self-Service Platforms | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-09-01 04:26:34
Aspect Software's Customer Self Service system provides a well-rounded solution for managing speech applications. The platform supports large grammars and integrates with multiple back-end data systems. Aspect provides its own professional services and engineering staff to support application developments. Aspect has a large population of traditional IVR systems and now deploys standards-based speech solutions to 50 customers on its speech self-service platform. Aspect needs to move forward with its support of IP and other emerging standards and to better integrate its Customer Self Service platform with its total product portfolio. Aspect has strong vertical presence in financial services, communications, and outsourcers.
http://www.forrester.com/go?docid=40114&src=RSS

AT&T Is A Strong Performer In Hosted Speech Self-Service Platforms

Alles over AT&T Is A Strong Performer In Hosted Speech Self-Service Platforms | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-09-01 04:26:33
AT&T has an extensive background in the development of speech technology, with more than 20 years of experience in the industry. In addition to providing a speech platform for speech recognition and text-to-speech, AT&T supports its own speech engines. The company's primary focus is large enterprise solutions that are custom-built to solve complex business issues. Its platform supports reusable grammars for common tasks and also has a standard speech module that contains more than 50,000 audio files for providing a more realistic experience than standard text-to-speech. AT&T's go-to-market model for large enterprise customers has resulted in a limited market share for speech self-service solutions. AT&T fully backs its speech platform with its large professional services organization that delivers extensive services for the design, development, and support of network-based speech solutions. AT&T intends to VoIP-enable its shared platform service in conjunction with deployment of its IP Toll-Free service scheduled for Q1 2007.
http://www.forrester.com/go?docid=40115&src=RSS

Avaya Is A Leader In Premise-Based Speech Self-Service Platforms

Alles over Avaya Is A Leader In Premise-Based Speech Self-Service Platforms | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-09-01 04:26:32
Avaya supports two speech self-service platforms, its legacy Interactive Response (IR) and newer software based Voice Portal (VP) platform, to provide its customers with a choice on their migration path to speech self-service solutions. Both platforms support and are compliant with VoiceXML 2.0 standards. Avaya also offers its customers an upgrade path from IR to VP, as needed. Avaya has established a strong international presence with its speech platform, which is sold in 70 countries and supports 28 languages. Avaya facilitates the administration and control of its speech platforms with its Web-based management capabilities. Avaya's business model is to directly manage its speech platform and to rely on its ecosystem of partners for application design and development.
http://www.forrester.com/go?docid=40116&src=RSS

Nortel Is A Leader In Premise-Based Speech Self-Service Platforms

Alles over Nortel Is A Leader In Premise-Based Speech Self-Service Platforms | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-09-01 04:26:30
Nortel Networks has a sizable presence in speech self-service platforms with customers around the globe. Nortel offers its customers premise-based solutions and, through its many partners, also supports hosted speech solutions. Nortel supports extensive grammars with systems in production and deploys applications using speaker verification and natural language understanding (NLU). Nortel's platform is fully compliant with current standards and with planned support for emerging standards on its upcoming releases. It leverages its large contact center professional services organization to provide custom application design and development for customer speech applications. Nortel demonstrates its ability to deliver highly scalable solutions and has deployed the largest VoiceXML application to date. Nortel indicates plans to evolve its platform and develop a multimodal, standards-based portal which will provide automated, intelligent, conversational dialog processing of any incoming media.
http://www.forrester.com/go?docid=40121&src=RSS

Tellme Is A Leader In Hosted Speech Self-Service Platforms

Alles over Tellme Is A Leader In Hosted Speech Self-Service Platforms | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-09-01 04:26:29
Tellme Networks once again rose to the top leadership category for its hosted speech self-service platform. As a company with a clear focus on speech self-service platforms, Tellme has developed product expertise to deliver large complex networked solutions for its customers. Tellme ensures the reliability of its platform with its extensive testing and optimizing of the support of its platform. It also has an excellent record for supporting and embracing current standards and emerging specifications. Tellme is expanding its current direct services with its partner program to facilitate the delivery of speech applications. Tellme's attention to all aspects of a speech solution provides its customers with quality support throughout their life cycle.
http://www.forrester.com/go?docid=40122&src=RSS

Voxeo Is A Strong Performer In Hosted Speech Self-Service Platforms

Alles over Voxeo Is A Strong Performer In Hosted Speech Self-Service Platforms | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-09-01 04:26:29
In 1999, Voxeo came to market with its Prophecy, a standards-based speech self-service platform. It demonstrated strong support for speech standards and VoiceXML 2.0 and 2.1. Voxeo's Prophecy platform is built entirely based on SIP protocol and the company was the first to launch hosted CCXML to control the flow of calls across the network. Although a small company, Voxeo has a staff of experienced speech designers to support its customer base. A unique value proposition for Voxeo's customer is its 100% uptime guarantee for its services. Voxeo puts its full emphasis on its network performance and partners for the designing and building of speech applications.
http://www.forrester.com/go?docid=40123&src=RSS

Voxify Is A Strong Performer In Hosted Speech Self-Service Platforms

Alles over Voxify Is A Strong Performer In Hosted Speech Self-Service Platforms | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-09-01 04:26:26
Voxify offers an interesting alternative to traditional speech self-service platform vendors. Voxify's value proposition is its vertical templates for automated agents that allow applications to be deployed quickly, often in only eight weeks. Voxify supports a hosted managed service model and on-demand pricing and gives its customers an option to go from hosted to premise-based if desired. Because Voxify does not provide the speech platform directly, it contracts out these services from leading platform providers found in this report. Voxify should be considered as an attractive option for companies that want reasonable cost, rapid deployments of speech applications that align with Voxify's extensive portfolio of vertical industry solutions.
http://www.forrester.com/go?docid=40124&src=RSS

West Corporation Is A Leader In Hosted Speech Self-Service Platforms

Alles over West Corporation Is A Leader In Hosted Speech Self-Service Platforms | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-09-01 04:26:25
West Corporation offers its customers two choices for its speech self-service platform: It offers a fully managed, outsourced hardware/software system and a platform hosting option. West supports its speech platform on its secure network, used to support its outsourced contact center customer base. West is currently introducing more advanced features such as natural language understanding (NLU) and speaker verification to its platform and provides its own professional services to integrate with client host systems and databases. West supports major speech standards such as VoiceXML, SIP, and RTP, and it is evaluating other emerging specifications for future releases. West provides speech application development directly and also partners with tool providers for deployment of speech applications on its platform. West's speech solution is highly complementary to its outsourced contact center services.
http://www.forrester.com/go?docid=40125&src=RSS

Customer Quality Service Engineer (TU Elektronica) bij Sonion

Alles over Customer Quality Service Engineer (TU Elektronica) bij Sonion | rss feed | toevoegen | e-mail nieuwsalarm | Recente vacatures van totaljobs.nl | 2006-06-29 06:56:22
De functie De afdeling Customer Quality Service bewaakt de kwaliteit van de aan de klanten te leveren en geleverde producten. Naast het direct afhandelen van klachten is de afdeling CQS vooral bezig met het voorkomen van nieuwe klachten. Hiertoe worden klachten en storingsmeldingen zorgvuldig geanalyseerd. CQS ond ...
http://www.totaljobs.nl/JobSearch/JobDetails.aspx?JobId=22843940&Keywords=&Sort=2&DCMP=R_RS_XML_XML_290606

Voice System Personas Improve Customer Experience For Phone Self-Service

Alles over Voice System Personas Improve Customer Experience For Phone Self-Service | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-06-21 01:57:31
Humans form opinions based on voices — even when the voices are an interface to a computer. Specifying a system's intended behaviors with a voice system persona helps ensure that phone self-service interfaces convey appropriate personality traits and support the goals of the intended users. Voice system personas guide interaction design decisions, talent selection, and coaching of voice talent. To take advantage of them, firms should plan to get input and buy-in from relevant stakeholders, and tap brand owners for information.
http://www.forrester.com/go?docid=39678&src=RSS

Self Service vertrekhal Schiphol

Alles over Self Service vertrekhal Schiphol | rss feed | toevoegen | e-mail nieuwsalarm | Blik op Nieuws.nl - Economie | 2006-06-17 22:58:51
KLM en Schiphol Group hebben vrijdagmorgen de eerste volledig self service ingerichte vertrekhal van Europa officieel geopend.
http://www.blikopnieuws.nl/bericht/26739

Best Practices For Improving Phone Self-Service With Speech Interfaces

Alles over Best Practices For Improving Phone Self-Service With Speech Interfaces | rss feed | toevoegen | e-mail nieuwsalarm | Recent Research from Forrester | 2006-06-17 21:59:39
Firms want to shift more customers to phone self-service, but it ranks low on consumers' preferred list of channels. Deploying well-designed speech interfaces can close the gap by offering usability advantages that touchtone systems can't. Firms can realize the advantages of speech interfaces when they start identifying business goals and preparing to measure results, design to support a prioritized list of user goals, and look for cross-channel opportunities. To get started, firms considering a speech upgrade should assess the opportunity for their systems, and get skills and processes in place through specialized training.
http://www.forrester.com/go?docid=39597&src=RSS